TERMS AND CONDITIONS OF HOKKAIDO MOUNTAIN EXPERIENCE (HMEJAPAN)
LESSON: INSTRUCTION OF A SNOWSPORTS ACTIVITY
GUIDING: MOUNTAIN GUIDING OR BACKCOUNTRY GUIDING
TOURS: PRE-ARRANGED TOUR WITH SCHEDULED ITINERARY AND PRE BOOKED ACCOMMODATION.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. PARTICIPATION IN SNOW SPORT ACTIVITIES INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT REGISTER FOR OR PARTICIPATE IN THE SNOW SPORTS ACTIVITIES.
THE SNOW SPORT ACTIVITY YOU INTEND TO PARTICIPATE IN; TAKES PLACE IN A HAZARDOUS ENVIRONMENT THAT INVOLVES A RISK OF INJURY TO YOURSELF; IS DEPENDENT ON THE CONDITIONS OF THE ENVIRONMENT AND MAY BE CANCELLED OR CURTAILED WITHOUT NOTICE AT THE DISCRETION OF EMPLOYEES; TAKES PLACE FAR FROM MEDICAL FACILITIES. YOU MUST HAVE INSURANCE THAT PROVIDES COVER FOR THE FOLLOWING; ANY SNOW SPORT ACTIVITIES; MEDICAL EXPENSES FOR TREATMENT REQUIRED AS A RESULT OF INJURIES SUSTAINED BY YOU WHILE PARTICIPATING IN SNOW SPORTS ACTIVITIES; YOUR OWN PERSONAL LIABILITY FOR THE DEATH OR INJURY CAUSED TO ANOTHER PERSON AS A RESULT OF YOUR NEGLIGENCE.
HMEJAPAN OR IT'S EMPLOYEES ARE NOT LIABLE FOR ANY PHYSICAL, MENTAL OR FINANCIAL DAMAGE INCURRED BY YOU AS A RESULT OF YOUR OWN NEGLIGENCE OR THE NEGLIGENCE OF A THIRD PARTY. YOU MUST ATTEND A MEDICAL FACILITY IMMEDIATELY SHOULD A EMPLOYEE SO ADVISE OR DEEM IT NECESSARY. YOU MUST FOLLOW THE INSTRUCTIONS OF EMPLOYEES AT ALL TIMES. FAILURE TO FOLLOW THE INSTRUCTIONS OF EMPLOYEES MAY RESULT IN TERMINATION OF YOUR PARTICIPATION IN THE SNOW SPORT ACTIVITY. IF A EMPLOYEE DEEMS YOUR BEHAVIOUR TO BE DANGEROUS OR INAPPROPRIATE DURING THE SNOWSPORTS ACTIVITY, IT MAY RESULT IN TERMINATION OF YOUR FURTHER PARTICIPATION. ANY PHOTOGRAPHS OR VIDEOS TAKEN OF YOU BY DURING YOUR PARTICIPATION IN SNOW SPORT ACTIVITIES REMAINS THE PROPERTY OF AND MAY BE USED IN PROMOTIONAL MATERIAL. ALL RATES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
SPECIAL OFFERS ARE ONLY AVAILABLE FOR THE ADVERTISED DATE RANGES, CANNOT BE BACKDATED OR USED IN CONJUNCTION WITH ANOTHER OFFER, ONLY APPLY TO DIRECT BOOKINGS, PAYMENT FOR THESE PRODUCTS MUST BE MADE BY THE ADVERTISED DATE TO RECEIVE SPECIAL OFFER.
INSTRUCTOR REQUESTS ARE AVAILABLE ONLY ON A FIRST COME FIRST SERVE BASIS AND ARE NOT AVAILABLE FOR ALL SPECIAL OFFERS/DISCOUNTS.
PAYMENTS: LESSONS/GUIDING: PAYMENT FOR SERVICE CAN MADE BEFORE THE ACTIVITY, CASH (JPY¥), IMT BANK TRANSFER, CREDIT CARD, PAYPAL (WEBSITE BOOKINGS) OR SQUARE MOBILE CREDIT CARD PAYMENTS IN PERSON. PLEASE NOTE THAT ALL CARD (SQUARE) PAYMENTS WILL IN INCUR A 3.75% SERVICE CHARGE FEE. PLEASE NOTE BANK TRANSFER FEE MUST BE BORNE BY PAYER AT BOTH ENDS OF TRANSACTION. FINAL BALANCE IS DUE ON THE 31ST OCTOBER PRIOR TO THE ACTIVITY START DATE.
1. PAYMENT CONDITIONS:
A. A 20% DEPOSIT IS REQUIRED TO CONFIRM A LESSON/GUIDING BOOKING.
B. OFF-PEAK BOOKINGS FEE BALANCE REQUIRED TO BE PAID 2 WEEKS PRIOR TO COMMENCEMENT.
C. ‘PEAK SEASON’ CONSTITUTES THE FOLLOWING:
-CHRISTMAS/NEW YEAR PEAK PERIOD:
18th DECEMBER 2023 - 5th JANUARY 2024
-CHINESE NEW YEAR PEAK PERIOD:
5th FEBRUARY 2024 – 15th FEBRUARY 2024
D. 'PEAK SEASON' CHRISTMAS PERIOD BOOKINGS BALANCE DUE 30 DAYS PRIOR TO START OF BOOKING.
E. PEAK SEASON CHINESE NEW YEAR BOOKINGS BALANCE DUE 30 DAYS PRIOR TO START OF BOOKING.
1. HMEJAPAN RESERVES THE RIGHT TO CANCEL ANY SNOWSPORTS LESSONS/GUIDING/TOUR SERVICES.
2. PAYMENT FOR YOUR LESSON CONSTITUTES ACCEPTANCE OF OUR TERMS AND CONDITIONS
3. ALL BANK CHARGES FOR PAYMENT VIA BANK TRANSFER ARE PAYABLE BY THE CUSTOMER.
4. ALL CREDIT CARD PAYMENTS INCUR A 3.75% FEE AND ARE PAYABLE BY THE CUSTOMER.
5. LESSONS WILL NOT BE EXTENDED OR RESCHEDULED DUE TO THE LATE ARRIVAL OF THE GUEST FOR ANY REASON.
6. NO COMPENSATION CAN BE MADE FOR WEATHER CONDITIONS OR OTHER OPERATIONAL CONDITIONS OUTSIDE OF THE CONTROL OF HMEJAPAN.
7. TO BE ELIGIBLE FOR ANY REFUND DUE TO SICKNESS OR INJURY YOU MUST PRESENT A VALID LOCAL MEDICAL CERTIFICATE WITHIN 24 HOURS OF THE COMMENCEMENT OF YOUR LESSON OR GUIDING PRODUCT.
8. YOU MUST HAVE AND YOU AGREE THAT YOU DO HAVE VALID TRAVEL INSURANCE WHICH COVERS YOU FOR ACCIDENT OR INJURY WHILE PARTICIPATING IN A SNOWSPORTS ACTIVITY INCLUDING “OFF PISTE” AREAS.
9. CANCELLATION POLICY:
A. BEFORE 2 WEEKS OF ACTIVITY DATE - LOSS OF DEPOSIT (UNLESS PEAK SEASON)
B. AFTER 2 WEEKS AND BEFORE 48 HOURS PRIOR TO ACTIVITY– 50% REFUND
C. WITHIN 48 HOURS 100% REFUND -¥7000 ADMINISTRATION FEE, IF A VALID LOCAL MEDICAL CERTIFICATE IS SUPPLIED.
D. WITHIN 48 HOURS WITH NO MEDICAL CERTIFICATE - NO REFUND
E. FOR PEAK SEASON, ONLY 80% OF TOTAL FEE REFUNDED PRIOR TO 2 WEEKS OF LESSON
F. ALL REFUNDS INCUR A ¥7000 ADMINISTRATION FEE AND ALL BANK CHARGES.
G. 'NO SHOW' IF YOU OR YOUR ORGANISED GROUP DO NOT SHOW TO PARTICIPATE AT THE AGREED TIME OR PLACE WITHOUT ANY EFFORT TO CONTACT HMEJAPAN, THE BOOKING WILL BE CANCELLED AND NO REFUND WILL BE ISSUED. IF YOU OR YOUR PARTY ARE DELAYED VIA ISSUES ARISING WEATHER EVENTS YOU MUST INFORM HMEJAPAN AS SOON AS POSSIBLE,
10. IT IS THE RESPONSIBILITY OF THE PERSON/S MAKING THE BOOKING/PAYMENT TO INFORM ALL OTHER PARTICIPANTS OF ALL BOOKING CONDITIONS AND GENERAL INFORMATION.
11. ALL HMEJAPAN SERVICES ARE SUBJECT TO AVAILABILITY.
12. LIFT PASSES ARE OBLIGATORY AND ARE NOT INCLUDED IN THE LESSON PRICE.
13. PRIVATE LESSONS MAY BE TRANSFERRED WITH AT LEAST 24 HOUR NOTICE TO ANOTHER PERSON. NOTE THAT CHANGING BETWEEN SKI AND A SNOWBOARD LESSON IS NOT ALWAYS POSSIBLE.
14. FOR LESSONS OR GUIDING AT RESORTS OTHER THAN NISEKO UNITED, CUSTOMER MUST PAY FOR INSTRUCTOR/GUIDE SKI PASS.
15. TOURS: ALL PRE-BOOKED TOURS. PAYMENT OF 20% OF THE BALANCE IS DUE WITHIN 14 DAYS OF BOOKING CONFIRMATION. BALANCE DUE 60 DAYS PRIOR TO START DATE.
CANCELLATIONS:
PLEASE NOTE: PEAK SEASON CANCELLATIONS WILL NOT BE REFUNDED OR RESCHEDULED.
PLEASE INFORM US AS SOON AS POSSIBLE SHOULD YOU DECIDE TO CANCEL YOUR PARTICIPATION IN YOUR PLANNED SNOW SPORT ACTIVITY.
TOURS: CANCELLATION BY THE CUSTOMER AFTER 20% DEPOSIT IS PAID WILL RESULT IN LOSS OF DEPOSIT. CANCELLATION AFTER FULL BALANCE HAS BEEN PAID AND PRIOR TO 30 DAYS OF COMMENCEMENT OF TOUR WILL RESULT IN LOSS OF 50% OF TOTAL PRICE OF TOUR.
CHANGES DUE TO CONDITIONS AND WEATHER MAYBE ALTER THE ITINERARY TO
INCREASE PARTICIPANT ENJOYMENT.
ADDITIONS OUTSIDE THE AGREED PRICE, WILL BE INVOICED SEPARATELY AND CAN BE PAID DURING THE TRIP.
PLEASE NOTE THAT A CANCELLATION ON MEDICAL GROUNDS WILL REQUIRE A DOCTOR'S NOTE CONFIRMING THAT YOU ARE IN AN UNFIT CONDITION TO PARTICIPATE IN ANY SNOW SPORT ACTIVITY.
IF YOU CANNOT PROVIDE A DOCTOR'S NOTE THEN NO REFUND WILL BE OFFERED.
HMEJAPAN RESERVES THE RIGHT TO AMMEND ITINERARIES BASED ON WEATHER, ACCOMODATION REQUIREMENTS AND GROUP SKILL LEVEL.
LESSONS & GUIDING
MODIFICATION BY THE CUSTOMER:
PLEASE INFORM US AS SOON AS POSSIBLE SHOULD YOU DECIDE TO MODIFY YOUR BOOKING.
A ¥7000 ADMINISTRATION FEE WILL APPLY TO ANY MODIFICATION OF YOUR BOOKING UNLESS IN PEAK SEASON.
ANY ATTEMPT TO MODIFY YOUR BOOKING WITH LESS THAN 24 HOURS' NOTICE WILL NOT BE PERMITTED AND NO REFUND WILL BE OFFERED.
LESSONS & GUIDING
PRODUCT TRANSFER:
PRODUCTS AND SERVICES MAY BE TRANSFERRED TO ANOTHER PERSON WHEN A VALID TICKET, VOUCHER OR BOOKING NUMBER IS PRESENTED.
FAILURE TO ATTEND AND LATE ATTENDANCE:
IN THE EVENT THAT YOU FAIL TO ATTEND FOR YOUR SCHEDULED SNOW SPORT ACTIVITY, YOUR BOOKING WILL BE CONSIDERED AS HAVING BEEN CANCELLED WITH LESS THAN 24 HOURS' NOTICE.
IN THE EVENT THAT YOU ARE LATE TO ATTEND FOR YOUR SCHEDULED SNOW SPORT ACTIVITY, THE ACTIVITY WILL COMMENCE WITHOUT YOU WHEN OTHER PARTICIPANTS ARE ALREADY IN ATTENDANCE.
IF YOU ARE THE ONLY SCHEDULED PARTICIPANT OF THE SNOW SPORT ACTIVITY, THE ACTIVITY MAY PROCEED UPON YOUR LATE ARRIVAL AT THE DISCRETION OF THE EMPLOYEE. THE ACTIVITY WILL FINISH AT ITS ORIGINALLY SCHEDULED TIME.
NO COMPENSATION OR REFUNDS WILL BE OFFERED.
CANCELLATION BY HMEJAPAN
NO COMPENSATION WILL BE OFFERED FOR CANCELLATIONS DUE TO FACTORS BEYOND CONTROL OF HMEJAPAN.
THE OPERATION OF ALL SNOW SPORT ACTIVITIES IS DETERMINED BY THE CONDITIONS OF THE ENVIRONMENT AT THE TIME SUCH ACTIVITIES ARE SCHEDULED TO TAKE PLACE. IF A SNOW SPORT ACTIVITY IS CANCELLED DUE TO DANGEROUS CONDITIONS OF THE ENVIRONMENT, IE. HIGH AVALANCHE DANGER HMEJAPAN WILL ENDEAVOUR BUT NOT GUARANTEE ALTERNATIVE SOLUTIONS.
IF THIS IS NOT POSSIBLE, THEN A CREDIT VOUCHER SHALL BE ISSUED TO THE EQUIVALENT VALUE OF THE TIME REMAINING IN YOUR SCHEDULED SNOW SPORT ACTIVITY. VALID FOR 2 YEARS FROM THE DATE OF ISSUE. CREDIT VOUCHERS ARE SUBJECT TO AVAILABILITY, ARE TRANSFERABLE AND MUST BE SURRENDERED UPON REDEMPTION.
THERE WILL BE NO REFUNDS IN THE EVENT THAT:
YOU FAIL TO FOLLOW THE INSTRUCTIONS OF EMPLOYEE, OR; EMPLOYEE DEEMS YOUR BEHAVIOUR DURING THE SNOW SPORT ACTIVITY DANGEROUS, DISRESPECTFUL OR ABUSIVE; OR YOUR FURTHER PARTICIPATION IN THE SNOW SPORT ACTIVITY IS TERMINATED BECAUSE OF YOUR CHOICE.